FileDirector Software Assurance Plan
For support please contact the vendor you purchased the software from. A list of vendors can be found in the contact section.
FileDirector's Software Assurance plan offers you the convenience of upgrades, updates, technical bulletins and the flexibility of optional remote support. It is mandatory for the first year of installation but optional for any year after that.
Benefits
- Software updates and upgrades. All versions.
- Technical Bulletins
- Newsletters
- Incident logging
- Optional remote support and telephone support
- Optional remote diagnostics
Exclusions
- User training and/or undertaking administrative tasks
- Removal of Virus’s from customer’s networks and/or the repair of subsequent damage caused by any virus or other disabling device
- The evaluation, recovery and repair of database folders and their associated data
- Call-outs which are the result of problems arising from changes you have made, administrative issues (including loss of data) or assistance with issues which are dealt with during training
